Refund policy

At Brother Skin Co, we want you to feel confident with every purchase. If something is not right with your order, please contact us at hello@brotherskinco.com within 14 days of receiving your order.

To be eligible for a return, the product must be unused, unopened, and in its original condition and packaging. For hygiene and safety reasons, skincare products that have been opened, used, or had their protective seal removed cannot be returned unless they arrived damaged, defective, or incorrect.

If your order arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible with your order number and clear photos of the item. We will review the issue and work with you to provide an appropriate solution.

Customers are responsible for return shipping costs unless the return is due to an error on our part or the product arrived damaged or defective. Original shipping charges are non-refundable.

Once your return is received and inspected, we will notify you about the status of your refund. If approved, the refund will be issued to your original payment method. Please allow additional time for your bank or payment provider to process the refund.

Sale items, promotional products, gift cards, and items marked as final sale are not eligible for return or refund unless they arrive damaged, defective, or incorrect.

Please do not send any product back before contacting us. All return requests should first be submitted to hello@brotherskinco.com so we can provide the correct return instructions.