Cancellation policy
Brother Skin Co., we understand that plans can change. If you need to cancel an order, please contact us at hello@brotherskinco.com as soon as possible after placing your order.
Cancellation requests can only be accepted before an order has been processed, packed, or shipped. Because we work to prepare orders quickly, we cannot guarantee that every cancellation request can be completed.
If your order has already been processed or shipped, it can no longer be cancelled. In that case, you may be able to request a return after receiving your order, subject to our Return and Refund Policy.
If a cancellation is approved before shipment, the refund will be issued to your original payment method. Please allow additional processing time depending on your bank or payment provider.
Orders placed during promotions, limited releases, or high-demand periods may move into processing quickly, so we recommend contacting us immediately if you need to make a cancellation request.
Brother Skin Co. reserves the right to cancel an order due to suspected fraud, payment issues, incorrect pricing, inventory problems, or other circumstances that prevent us from completing the order. If we cancel your order, you will be notified and any eligible payment will be refunded.
For all cancellation requests, please include your order number and the email address used during checkout when contacting us at hello@brotherskinco.com.